Satisfaction Survey

Google

Cindy Avila, Last week

I recently had a heat pump install and attic insulation and was very pleased with Purls customer service from the all the employees I dealt with. They were all professional, friendly and respectful. I could not be happier with my new unit! Thank you Purl's.

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Lezlie Hemman, Last month

Kappa Alpha Theta Sorority at Fresno State has used the services of Purl's for over 15 years. Our sorority house is a home to 40 live in Active members and a house mom who oversees the property. Purl's has always been here for us from replacing units (we have a total of 6), replacing air ducts, replacing thermostates, servicing our 2 swamp coolers in the kitchen, cleaning the dryer vents and a maintenance package of servicing our units two times a year. If something goes south they have been quick to respond. We definitely can count on Purl's! We appreciate them and recommend them highly. ????

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Brad Bitter, Last month

USA service where they come out and change your air filter and make sure your equipment is ready for the season. Servicemen was very polite and knowledgeable and did a great job as always.

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Don Hansen, Last month

The crew was on time and stayed until the job was finished even after a long day of complications. Highly recommend them as I did my homework before hiring Purl's Sheet Metal.

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Leah Carranco, Last month

Had an amazing experience with Purls. Karen and Jeff were so helpful. They came out sooner than expected and were so professional. Would strongly suggest to anyone needing air-conditioning repairs! Thanks again!

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Kylie Bowe, This year

Great experience. Tech was on time and professional and kept me updated on the job as he went. Clean and professional work .

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Terry Duncan, This year

When we need help with our AC or heater they have always come quickly and have worked until it is fixed. They are honest and take very good care of us. We will use no one else. Thank you Purl's!

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Marc Ouse, This year

Great service and completed project on time and on budget!
Sales team and service team very knowledgeable and professional

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Jerry Fernandez, This year

Recently our air conditioner gave out on the Saturday before the beginning of what was to be many hot days during the 4th of July holiday. We were able to make contact with Purl's and Representative Jeff Fagan came out to meet with us first thing Monday morning. Jeff was very helpful and informative . We decided to replace our entire HVAC (split) system with a new efficient system that met our needs. We were fortunate to have a crew available and ready to remove the old and install the new on Wednesday morning. Chuck, Sal & Mario did a great job showing courtesy and professionalism the entire time. They covered up the closet wardrobe, entryway and hallway with plastic and kept any dust, insulation to a very minimum and cleaned up behind all of the work done. They made it a priority to install the new air conditioner first so we would have a comfortable cool home once again which we really appreciated. We are beyond grateful to the entire staff from the initial point of contact until the end. Purl's has been a staple in Madera for a very long time. My wife Ofelia, our fur babies and I appreciate them all. Thank you !

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Becky Moreno, This year

We had our air go out on one of the hottest days so far this year. Pat was able to get us a service technician the very same day and Gabriel did a wonderful job of fixing our problem. Thank you so much!