Reviews
Technician serviced our air conditioner for summer, replaced thermostat, inspected ductwork and replaced a torn duct. Very professional, on time, services done exactly as requested, no problems or issues - good job!
Their services were great. The guys were very professional, and they were very prompt. They went the extra mile, and so that was excellent. They were friendly, the service technician that came to my home was on time, and he just provided a great service.
I called them out and advised them that one of my 3 A/C units are tripping its breaker when the outside temp is above 105 degrees. I figured the compressor was going to need replacement. The tech found that the A/C unit was incorrectly wired at the breaker box. He change the wiring and moved the unit to a 30Amp breaker (which it should have been on in the first place) from the 2-20 Amp breaker wired in series! He also noticed that one of my other A/C units was not starting up properly and replaced it Start-Up Capacitor. The tech did an awesome job. He did not try to "Over Up-Sell" me. They were honest and did a good job. I will use them again in the future.
Having been a customer for many years, we couldn't be more pleased with Purl’s service. Employees have always been professional, knowledgeable and friendly and especially thank Brian, Bob and Randy for their assistance over the years. We appreciate saving such a quality company in our community and look forward to our continuing business relationship.
We were very impressed with the quick response to our needs. It has been 100 plus daily and not having air conditioning is not pleasant. They came out the very next day and replaced the thermostat. We are very happy with the service and customer service we received from Purl’s sheet Metal & Air Conditioning and highly recommend them.
We want you to know how happy we were to have you as our Service Technician today. You were professional, answered all our questions, did a good job on our AC and was a nice person to have in our home. Thank you!
Owning a rental home out of town makes it hard to get companies to do service for you via just a phone call. So many wanted me to drive to the business and make the necessary arrangements and made me feel as if I was inconveniencing them with my questions. I then remembered my parents had used Purl's back in the 1990's so I gave them a call. From the moment they took my first call until the job was completed, I felt as though my business was appreciated and that I was not a bother. The office ladies kept in touch with me over invoices and Chris doing the job kept me updated with the work being done. The original A/C unit was installed by their company back in the mid 1940's and just recently stopped working, due to age. I gave them my tenant's phone number and they even worked with her as to her availability to be home for them to come and go as needed for the job. I HIGHLY recommend this company! Professional, appreciative, availability, and honest. Very hard traits to find in businesses these days. THANKS PURL'S FOR SUCH GREAT SERVICE AND EXPERIENCE! MUCH APPRECIATED!
Thank you Purls! I lived in Madera for over 30 years and have never had customer service as great as I have with your company. This is how you were for my parents in the 1990’s, and why I chose to return for my purchase.
